FAQs

Do you offer 24/7 In-Home care as well?

Yes. One of our team of professional carers can provide around the clock personal care in the comfort of your own home. Contact us for more details.

Do you specialise in community care and outings?

Yes. We'd be delighted to talk to you about how we can help you get out and about.

How many bedrooms do you have?

We have seven bedrooms in the Respite House.

How many bathrooms do you have?

We have two brand new bathrooms that are compliant to benchmark disability standards.

Will I have my own room and TV?

Yes, you will have your own bedroom and all bedrooms have a smart TV and wifi.

Can I have visitors?

Yes, one of our values is hospitality and visitors are always welcome at the Respite House.

Are there set visiting hours?

We have no set hours for visiting the Respite House, however, it is always good to check that our guests are home prior to visiting just in case they have gone out for the day or for dinner. You can call 4965 6266 or 4965 8111 at any time to enquire.

Are the Respite House staff qualified and trained??

Yes the majority of our staff are either undertaking study or have university and/or tertiary qualifications in the following:

+ Communications
+ Economics
+ Social Science and Welfare
+ Accounting
+ Bio Technology
+ Disability, Aged and Community Care
+ Work Health and Safety
+ Speech Therapy
+ Occupational Therapy

Our staff are also trained on the job in the National Disability Standards, medication safety, manual handling, infection control, code of conduct, nutrition, PEG and enteral feeding, bowel care and diversional therapy.

Are there activities and outings and what are they?

Activities and outings are guest-focussed and therefore cater to our guests’ individual interests and needs. We are also a small flexible service that can cater for individual needs on any given day. Click here to see some of our activities.

Is there someone available 24hrs?

Yes we operate an active night shift therefore optimum care is provided to our guests 24 hours a day. Safety of our guests is paramount and therefore our staff conduct regular rounds throughout the night to anticipate any guest needs.

Do you have male and female Staff?

Yes we have both male and female staff members.

Do you go on outings?

Yes, we regularly go on outings all over the region and into the Hunter Valley and beyond (North and South). We conduct regular research to find out what are the latest events and happenings in the region and beyond.

Are my meals supplied and can you cater for my dietary requirements?

We provide all meals to our guests and also accommodate any special dietary requirements that are required.

What is the food like at the Respite House?

We have three meals each day breakfast, lunch and dinner and all meals are freshly prepared. We have an array of summer and winter menus to choose from and guests are encouraged to suggest their favourite meals for us to cook.

Our staff also prepare healthy and yummy morning and afternoon tea of scones, slices, fruit breads, fruit and cheese platters to name but a few of the choices. Prior to your stay with us, we will ask for our guests food preferences to enable us to cater for individual likes and dislikes.

We favour daily fresh food preparation which is healthy and nutritious. We also cater to gluten free, diabetics and other specialist diets.

Can I choose my own food?

Yes, meal choices are encouraged as we like to provide the best food experience for our guests during their stay with us.

Do you have WIFI?

Yes WiFi is free for our guests.

Do you have Netflix?

Yes we have all the latest Netflix films and concerts.

Do you have air conditioning?

Yes, we have brand new air conditioning throughout our house - in each room and in all communal areas.

Is there a curfew?

There is no curfew. Our care is focussed around our guests and their choices. Outings and bedtime is at the discretion of the guest.

What should I bring with me for my respite care?

+ Your signed medication permission form.

+ Your Webster pack – prescribed for your entire stay, including the day you leave our facility.

+ Clothes - including underwear, socks, regular footwear and a warm sloppy Joe, fleece or pull over. Sometimes we go on evening outings and trips.

+ Pyjamas x 2.

+ Your regular toiletries including toothbrush and toothpaste.

+ Any other toileting care needs and aids.

+ Children may require their regular bedtime needs such as a toy or blanket that they would normally use.

Please DO NOT bring any valuables into the house as we cannot take responsibility for valuables such as expensive items of jewellery or other personal items. All guests’ suitcases are unpacked and are listed on an inventory to enable all clothing and personal effects to be accounted for. The same is checked off when a guest leaves to ensure all items are present.

What happens with my medications?

All prescribed tabletted medication must be in a Webster Pack. These are then checked in and accounted using our Medication Reconciliation Form by our House Supervisor and is then charted to be given at the prescribed time as stated on the Webster Pack.

Our staff can give pain relief such as Panadol and Nurofen, however our guests or their carer must sign a PRN Medication Consent Form (supplied by us) to allow us to administer pain medication should it be required during your stay.

Is the care you provide guest focused?

Yes, we provide personalised individual care which means that respite and activities are planned and determined according to the guest’s requirements. We are very conscious of a continuum of care from the home to our facility. Seamless care is important to our guests’ needs. We like to meet any requests of our guests on a daily basis.

If there are group activities, everyone’s needs are taken into consideration also. Sometimes we will conduct a group activity that is beneficial and mutually agreeable to all.

Do you cater for cultural and religious diversity?

Yes, we are guest-focussed and therefore our guests can request their cultural needs are met as part of their care plan. Cultural diversity is always taken into consideration as part of a guest’s stay.

Where exactly are you located?

We are located at 18 Isabella Cl, Elermore Vale NSW 2287. Click here to see the map.

+ John Hunter Hospital is 8 minutes away.
+ Located near Elermore Vale shopping centre.
+ Glendale Shopping complex is 8 minutes away.
+ Charlestown Shopping complex is 11 minutes away.
+ Westfield Kotara is 7 minutes away.

Can I continue with my daily routines?

Yes you can continue with your daily routines. We pride ourselves in providing our guests with the best home away from home experience.

Do you have the necessary aids to help with my care?

Yes, we have hoists, lifts and mobility aids as required. We also have extra comfortable mattresses with memory foam and beds with sides for our guests’ safety.

Is this website compatible with text-to-speech programs?

Yes, this website is compatible with the following:

+ NaturalReader - Click Here
+ Announcify - Click Here
+ FoxVox - Click Here
+ SpeakIt! - Click Here
+ FromTextToSpeech - Click Here

Do you have your own transport?

Yes, our guests travel in safety and comfort. We have two modern buses, a 6 seater and an 8 seater, plus two recent model sedans. All are driven by our highly experienced drivers.

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